Policies — Prairie Roost Farms Ltd.

Company details

These details are provided for policy and support requests.

Legal name: Prairie Roost Farms Ltd.
Address: 1180 Harvest Ridge Road NW, Calgary, AB T3A 0K3, Canada
Phone: +1 (403) 555-0198
Email: support@prairieroostfarms.ca

Site policies

Effective date: February 3, 2026. We may update this page from time to time.

1) Privacy Policy

This Privacy Policy explains what personal information we collect through this website, why we collect it, and how you can request access, correction, or deletion where applicable.

1.1 Information we may collect

Contact details you submit (name, email, phone).
Order/quote information you provide (requested products, delivery preferences).
Basic technical data (IP address, browser/device type, pages visited, cookies).

1.2 How we use information

To respond to quote requests and provide pricing/availability.
To arrange delivery scheduling and customer communication.
To improve site performance, security, and customer experience.

1.3 Sharing with third parties

We do not sell personal information. We may share limited information with service providers (e.g., hosting, analytics, email tools) only to operate our website and respond to requests, and only as necessary.

1.4 Data retention

We retain information as long as needed to fulfill the purpose it was collected for, or as required by applicable law. You may request deletion where applicable.

1.5 Contact

Privacy questions: support@prairieroostfarms.ca

2) Cookie Policy

Cookies are small files stored on your device that help the website function properly and improve your experience.

2.1 Types of cookies we may use

Necessary: required for site operation and forms.
Analytics: helps us understand how visitors use the site.
Marketing: used only if we run advertising pixels/campaigns.

2.2 Managing cookies

You can disable cookies in your browser settings. Some site features may work incorrectly if cookies are disabled.

3) Payment Policy

If online payments are offered, payments are processed through secure third-party payment providers. We do not store full card details on our servers.

3.1 Payment methods

Credit/debit card (via payment processor, if enabled).
Online payment services (if enabled).
Bank transfer (by request, where available).

3.2 Proof of payment

After a successful payment, you will receive a confirmation (email or payment interface).

3.3 Payment questions

Payment support: support@prairieroostfarms.ca

4) Refund Policy

Refunds may apply to eligible paid services or deposits (if any) and are reviewed on a case-by-case basis. For perishable goods, refunds/credits depend on the situation and timing.

4.1 Refunds may be available for

Duplicate payments or incorrect charge amounts.
Order not fulfilled due to our error (where applicable).
Verified quality issue reported promptly with evidence.

4.2 Refunds may not apply for

Issues caused by incorrect customer contact/delivery details.
Late reports beyond a reasonable time for perishable goods.
Requests after the order has been fully delivered and accepted, unless legally required.

4.3 How to request a refund

Email support@prairieroostfarms.ca with subject: “Refund Request”. Include your name, payment/order date, amount, and the reason for the request.

5) Policy updates

We may update these policies. The current version is always published on this page.